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7:30                 Breakfast


8:00- 9:00      Owner's Only Meeting


9:00- 10:30    Workshop:  Cultivate, Recruiting, Curating & Retaining Top Talent- Tim Kirkland


10:30-10:45     Break


10:45- 11:45  Workshop: NIVA- How can NIVA help the dinner theatre business, review of NIVA Care (their health insurance program) and more!


11:45- 12:00  Break


12:00- 1:30 Workshop- Catering to Guest’s New Food Desires- Chanhassen's Food and Beverage Manager, Mo Moore

Lunch Provided By Reinhart FoodService

1:30- 2:45 Workshop: Incorporating Diversity, Equity and Inclusion in your business- Chanhassen’s consultant speaks on changing the look of your company-Andy Kust, Laura Wilhelm, Anne Phibbs

2:45- 3:00        Break


3:00- 4:00        Nickel ideas and                     Hits and Pits


4:30- 5:30     Workshop:  Cradle-to-Grave: Exploring strategies to effectively segment, target, communicate with and sell to different generations- Nick Begley


6:30               Meet in Lobby of Hotel for Dinner Offsite


Hospitality Suite Open until midnight



Nick has 14+ years of experience and has participated in 12 INTIX events. At AudienceView, he currently manages the company’s content marketing strategy, oversees its social media channels and all event/tradeshow marketing. Nick is also recognized as the guy with the viral candy bar resume. Previously, he worked with NeuLion, XOS Technologies, MVP Sports Clubs, Orlando Magic and the NY/NJ MetroStars. Nick holds a BA in PR from Mount Saint Mary College (Newburgh, NY) and a dual MBA and Master’s of Sport Business Management from the University of Central Florida.



Laura Wilhelm (she/her pronouns) has served as Properties Master at the Chanhassen Dinner Theater for 15 seasons.  She is also the Artistic Director for Mad Munchkin Productions, founded the non-profit Technical Tools of the Trade, and spent 5 years leading the Board of In the Heart of the Beast Theater- all work focused on equity. Laura has directed productions in the Twin Cities as well as for theaters and universities in TN, NE, MN, KS, and FL. As a puppeteer, designer, and propsmaster, her work has been on stage at the Guthrie, Children’s Theater, Mixed Blood, Ordway, Heart of the Beast, and Stages amongst others. As a mother of two, Laura is an advocate for parents working in the arts. Education: BA in Theater Arts from Concordia College, Moorhead, MFA in Directing from University of Memphis, Mini MBA in Non-profit Organization from St Thomas.

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How do leaders grow their brands and shape the future of their organizations even when economic conditions aren’t optimal? Tim Kirkland shows you how with The Renegade Philosophy™. Companies grow and thrive when they hire right, train right, and treat right. In his engaging and entertaining presentations, Kirkland outlines the proven methods he’s learned in his 30+ years in the hospitality industry. Kirkland’s best-selling books, The Renegade Server and COACH are used in over 15,000 restaurants, hotels, retail locations, customer service companies, and universities worldwide to improve the engagement and performance of both front-line teams and all levels of leadership. His content and technology can be found woven into the culture and training of some of the top brands in the world. Leading companies that use Kirkland’s materials include Applebee’s, Subway, Buffalo Wild Wings, Marriott, Kimpton, Coca-Cola, Beam Suntory, Sodexo, Reinhart Food Service, and many, many more. Kirkland is a proven operator, executive, and best-selling author; and during his career, he has led training, operations, and marketing departments for numerous respected restaurant brands. He’s been an award-winning operator and successful entrepreneur with a deep understanding of the unique challenges faced by the hospitality industry. He walks the talk and shares tools for success. Kirkland delivers highly customized keynotes and master classes on leadership, team engagement & retention, customer service, and local restaurant marketing. Over 20,000 people attend his live seminars and workshops every year. Kirkland is an alumnus of the Harvard Kennedy School, where his focus was the Art and Practice of Leadership Development. He is CEO of Renegade Hospitality Group, which serves as a professional advisory resource to the restaurant, hotel, retail and customer service industries.

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Mo is an experienced Director Of Operations with a demonstrated history of working in the restaurant industry. He is skilled in menu engineering, catering, food & beverage and hotel management and food cost analysis. He has over  
20 years of proven, successful food and beverage experience in front and back of house operations and managed operations in excess of $78 million. He has opened, staffed and trained 30+ restaurants and is on the Current Board of Directors for Minnesota Restaurant Association.

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Anne Phibbs (she/her), PhD is Founder and President of Strategic Diversity Initiatives and has extensive experience in training, teaching, curriculum development, and training of trainers, delivering workshops and classes to participants in corporate, government, higher education, nonprofit, healthcare, and faith community settings. Anne served as Director of Education in the Office for Equity and Diversity at the University of Minnesota, where she built a successful diversity and inclusion leadership program with a focus on emotional intelligence (EQ).  Anne is an EQ Practitioner certified in the EQ-i2.0 and EQ360 method. Anne earned her PhD in Philosophy and Feminist Studies from the University of Minnesota.




Dayna Frank is President and CEO of First Avenue Productions. Originally founded in 1970, First Avenue promotes over 1200 shows annually and owns and operates the Fine Line, Turf Club, Palace Theatre, and Fitzgerald Theater, as well as the First Avenue Mainroom & 7th St Entry. Dayna is co-founder and Board President of the National Independent Venue Association (NIVA), who rallied music lovers and lobbied Congress, securing $16.25 billion dollars to Save Our Stages. Dayna is a 2018 Henry Crown Fellow at the Aspen Institute, Rolling Stone Future 25 2021, Billboard Women in Music Top Executive, pickleball champion, and firm believer in community building through live music. She lives in Minneapolis with her wife and two sons.


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Andy Kust is an award-winning theater artist and educator, currently serving as the Resident Music Director at the Chanhassen Dinner Theatres. His work has been heard across the country from NYC to Los Angeles, and at Twin Cities theaters that include The Guthrie, The Ordway, Theater Latté Da, and The Hennepin Theatre Trust. Andy is the co-owner of Twin Cities Musical Theater Training, and his private studio consists of actors on Broadway and in the national touring companies of Dear Evan Hansen, Frozen, Hamilton, Kinky Boots, Mean Girls, Spring Awakening, and Wicked. He is a member of the Musical Theater Educators’ Alliance and the New York Singing Teachers Association. 

Education: Bachelor of Arts in Music from Luther College, Master of Music in Theatre Music Direction and Performance from Arizona State University

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